Montebello Splendid Hotel - Florence

This hotel was very comfortable. Although the location was not as close to the city center as I would have liked it to be, it was still quite convenient and the rates appropriately reflected the location. The surrounding area was ok, but there were not a lot of local restaurants. Our room was quite nice although the bathroom was up a short flight of stairs. All in all, though, a very pleasant place to stay with a very helpful staff.

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The hotel was beautiful and our room was quite comfortable. It was incredibly quiet, and at times we felt as if we were the only ones staying there. We felt that service could have been quicker and more attentive, but have no real complaints. While the hotel is convenient to the train station, it is about a 15 minute walk from the main sights of Florence.

My room had Bed Bugs. Woke up on consecutive days with bed bug bites. Otherwise it was a lovely hotel.

It is in a good location and the hotel itself is very nice. We found the room quite small. Small TV. Good bathroom and good shower / no bath - the shower cannoty really be used on all settings as it floods the bathroom. The really bad thing is the air con. Really bad design / very inadequate for the room . The room was too hot even with air con on all night / day. Would not go there especially in summer for air con reason. We complained but they did nothing. The hotel was not full so they could have offered us an alternative room. Perhaps they are all the same. Dont go for room 112!! Overall expensive and no wow factor.

Great hotel. However, the location was a little far from the downtown area and museums.

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One of the best hotels I've ever stayed. Definitly one of the best in Italy.

The hotel was very nice, breakfast was good and the staff was great.

Beautiful Hotel great location would recomend

Our plans changed and we had to find a hotel in Florence 48 Hours before our flight. Based on the hotel description we chose the Montebello Splendid. The room was on the top floor and was very nice. Air Conditioning seems to be a sign of weakness in Italy, but Florence is hot in August, and it is needed. While our room was nice and cool, I suggest asking for a lower floor. The staff was incredible. As nice as can be, booking restaurants and tours for us. When our rental car would not start, they took over and made the exchange for us. The Hotel is close to the train station, 1/2 a mile to the Ponte Vechio, and about 1 mile to the Duomo, which seemed further away on the hot August days. We loved this place because of the staff; how nice they were and how much care they put into their hotel. We would absolutely go back.

Great Hotel, great room, great food and great service! Florence is a small city so walking isnt a problem - be careful not to get lost on way back up at night - stick to the river! Highly recommended for a city break

The hotel is a lovely mix of luxury and quirky history. It is a 10 minute walk into the very centre of Florence but is nice to be able to escape at the end of the day.

overall, service and quality of hotel was great. the only complaint is that our A/C in the bedroom (upstairs, like a loft) never actually turned on, and we complained after the first night, with no avail. however, the concierge were always very helpful, polite and considerate.

I had reasonably high expectations from this hotel, but was left disappointed. On arrival the service was snooty and rude, making us feel unwelcome. Perhaps it was my casual shorts and t-shirt, but when I'm on holiday I wear whatever I want ? and I do not appreciate an arrogant look from the receptionist. The room itself was nice. Large, clean and well equipped, with a large terrace facing the courtyard. The location, however, is at least 10 minutes from most of the attractions, and there are plenty of better hotels in better locations. After returning to Florence a few days later we stayed in another hotel, and were treated like royalty. Stay away from this very average 'luxury' hotel, and spend your money where the word 'service' means something!

The Montebello is really well situated, just out of the busy centre of town but close to the river and an easy walk to all the sights. It's a short walk from the station and several nice restaurants. Our room was comfortable and well decorated with a great bathroom. The maid service was good. The public areas are also well kept. We had good service in all areas. We were impressed by the Welcome menu in the excellent restaurant. It's offered on the first night of your stay at a cost of ?33 each, including a bottle of wine. We also liked the "tapas" style nibbles provided with pre dinner drinks in the bar. We accidentally left a pair of trousers and they were returned within a couple of days of an e-mail asking whether they had been found.

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The hotel was in a great location, the staff was very pleasant and helpful, and the breakfast was delicious!

This is a great hotel for couples. Very close to the train station but kind of a walk to get into town. Service was outstanding and they spoke English very well. The only negative part was a lack of American adapters. Be sure to pick one up before you leave.

Nice hotel a little far from sights They forgot our wakeup call the last morning. we missed breakfast and nearly missed plane home! This changed our opinion considerably

I understand this hotel had been recently refurbished in past few years, upgraded to a 5 star, from 4 star previously. 5 star indeed! Beautiful reception and rooms impeccable. Lovely huge bathrooms were a bonus too! Service was faultless and lovely discreet location was away from touristy areas but close enough to walk to main attractions.

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The hotel was lovely, near the train station, and in a great residential neighborhood with shops and restaurants. They upgraded us for our 25th anniversary to the best suite, very awesome. But we would stay there again anyway. The breakfast buffet was the best we had in all of the cities and hotels we stayed at.

Hotel had great presence. The layout was very beautiful, including the fountain/garden area, restaurant, and guest rooms. The bed was the most comfortable of our entire trip in Italy.

The overall hotel and service was adequate. They do not have dinner service in their hotel on a Saturday night. If you have just arrived and want to unwind to have dinner you either have to go outside of the hotel or order room service. The restaurant staff was a bit overwhelmed but did their best. The food was delivered cold to room service and needed to be re-heated. They had internet issues for connection when I arrived. Unless you were able to connect via phone card (I did not outside of the US) you could not use the service. It was the weekend and their service provider is in Switzerland therefore this could not be corrected until after the weekend. Due to the nature of my needing internet connection the hotel manager finally agreed to find another way to get me internet connection through their hotel server as opposed to the connection that was offered and not working.

This was a great hotel. A little removed from the busy city center but only a 15 min walk away (Great way to walk off the delicious meals we ate!!) The only amenity the hotel did not have was an iron

We stayed 2 nights and loved this place. Great air conditioning,clean room,nice and helful front desk with great service.

The hotel was beautiful and the service outstanding. The concierge and staff handled dinner reservations, provided excellent information on the city and were generally helpful and pleasant. The restaurant, particularly the breakfast was excellent and served in a beautiful setting.

A little out of the way for site seeing

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Ikke særligt tilmødegående personale. Roomservice - aftensmad opvarmet micromad - ussel

Smukt & smagtfuldt med fine værelser og faciliteter i godt kvarter. Pris er også i top, og med højprofileret standard undrer det, at morgenmad er 150 kr./person oveni, og internet afregnes med 14 €/døgn, hvor det på mindre prestigefyldte hoteller er inkluderet. Et værelse til to voksne & en 15-årig bestod i et dejligt værelse med god sovehems til os, men til junior KUN en sammenklappelig, alt for kort campingseng - slet ikke acceptabelt, når der beregnes fuld pris for 3. person. Senere tilbud om eget rum afvist, da det lå for langt væk fra os. Badeværelsets marmorvægge var revnet og brusekabinen utæt = med vådt, glat gulv. Skønt ment som en service med venlige hilsener og chokolade på sengen om aftenen, føltes det som en indtrængen, at der havde været personale inde på uventede tider - ikke så rart, og chokoladen & de opbyggelige hilsener var vi fint foruden for at opretholde et privatliv. - Med en garagepris på 30 € /døgn oven i det andet er det samlede indtryk, at det var smukt og velindrettet, men at der er god plads til eftertanke og forbedringer i f.t. de ambitiøse udmeldinger. Vi vil ikke vende tilbage, men satse på et hotel, hvor f.eks. junior på 178 cm. kan få en rigtig seng og morgenmaden er inkluderet eller ligger på et mere realistisk niveau end den dyreste hovedret på restauranterne. Reklamerer man med / tager betaling for luksus og æstetik, skal begge dele være i orden

Molto comodo. Servizio eccellente.

La stanza assegnatami n. 52 era praticamente sulla strada. A nulla servono le attenzioni quando non c'è comfort nella stanza.

tres joli hotel, mais chambre (1person) trop petit et trop loins (pieds) de centre - si non a recommande

Hotel di elevato standard la colazione è superlativa, la camera il letto le lenzuola di eccellente qualità. Lo consiglio.